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Our Brand

Where is Wellpet based and where are the products manufactured?

Wellpet is based in Agia Paraskevi  and the products are imported from the United Kingdom.

What is the difference between Wellpet and other Pet food companies?

We’re proud to say that all the Guru products have nothing to hide. All Guru recipes are: Hypoallergenic, Gluten free, Without artificial colours or preservatives, No animal testing, Without chemical additives.

 

 

What is the brand mission of Wellpet?

Wellpet’s mission is to offer products that help and ensure the good health and longevity of our four-legged friends. Guru products have changed our lives and we believe they can change yours too. 

Our Products

What is cold pressed dog food?

Cold pressing is a method of producing complete dog food at very low temperatures. by using our cold pressed method the ingredients retain all of their flavour, aroma, vitamins and nutritional value which are essential to growth, digestion and good health. all of this goodness is retained in bite-size pieces. cold pressed dog food guarantees a naturally nutritious and balanced diet for your four legged friend.

How do i switch to GURU?

We at wellpet.gr have first-hand knowledge of switching dogs to a diet of Cold Pressed food. It really is super simple. We recommend you feed your dog 1% to 1.2% of their ideal body weight. Follow the steps below (we’ve used 1% to make it simple) to make sure you feed your best friend just the right amount:

  1. Weigh your dog in kilograms. Lets say your dog weighs 15kg
  2. Now add a zero on the end. The 15kg now becomes 150 grams.
  3. This figure equals 1% of your dog’s body weight. So your dog would need 150 grams of Guru Cold pressed food per day preferably divided into 2 meals.

Or why not use our handy Food Calculator located on the Switching Guide page.

Is guru a complete dog food?

Yes. It’s probably the most natural complete food available to give your dog.

What is the difference between guru and dry extruded kibble?

Dry kibble is manufactured using a process called extrusion. This process exposes the ingredients to high temperatures that can degrade the quality of the food. Cold pressed food is mixed at very low temperatures (44 degrees) and pressed for a second, meaning each bite size piece retains much more of its natural nutrients.

Why do you use maize germ?

It’s widely reported that some dogs are intolerant to the carbohydrate found in maize. However, maize germ itself does not include any of the starchy endosperm which is the source of nearly all the grain’s carbohydrates and gluten. This means that maize germ is much less likely to lead to any adverse reaction in dogs. The germ itself is relatively small but it contains most of the non-carbohydrate nutrients which include high levels of omega-6 and other healthy unsaturated oils plus vitamin E, A and K.

Will i notice a difference in my dog when feeding cold pressed food?

Yes, we did! We have two dogs and each have their own personality and unique character. One of our dogs had bouts of smelly breath and flatulence. We were amazed at how quickly he improved after switching foods. Another added benefit was the ease in which we could scoop their poop. Something I’m sure all pet owners will appreciate. After a few months, we also noticed an extra glossiness to their coats.

What is the shelf life?

Up to 7 months. All of our bags are individually labelled with Batch numbers and Best before dates.

Can guru be mixed with water?

Yes, absolutely. We feed our dogs two meals a day. It’s become sort of a tradition in the morning that we moisten their breakfast meal with warm water. Also, it’s a great idea to moisten food if your dog has difficulty chewing or is a fast eater. (Please remember to let the food cool down before serving).

How often should i feed my dog? and when should i avoid?

It’s best to feed your adult dog twice a day. Avoid feeding your dog before travelling, to prevent travel sickness. Also avoid feeding your dog an hour before and an hour after vigorous exercise.

Can i feed my dog cold pressed food when pregnant or lactating?

Yes, however pregnant and lactating bitches will need more food. This can be between 2% and 2.5% and each dog should be assessed on an individual basis. If in doubt, seek advice from a veterinary professional.

Payment

How can I pay?
  1. Pay on delivery (For Greece only)
  2. Secure Payment via Alpha Bank with

Are my transactions secure?

All payments made using a card are processed through alpha bank’s electronic payment platform “Alpha e-Commerce” and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding the information until it reaches its specific recipient, who will be able to decode it using the appropriate key.

What's the duration of charging?

Your purchase will be charged at the time of sending your order. If you have paid with Paypal, payment will be made immediately after purchase. Some banks may show a pre-approval or a subsequent actual charge. This amount will be unlocked automatically. If this does not happen, we recommend that you contact your bank to expedite the pre-approval unlock.

Shipping

How much do you charge for shipping?

We charge 5€ flat rate ground shipping for all orders below 40€ for any Greece destinations. 

Do you offer free shipping?

Yes! We offer free shipping to Greece for orders over 40€.

What's your shipping method?

Standard Shipping (Courier) / Post.

Returns, Refunds & Replacement

What happens if I want to change a product?

For CHANGE (non-defective product) you will be charged the return costs and the costs of the new shipment.

  • Greece: 5-8€ if you use the courier service, which we cooperate (you’ll have to send the package on our own charge and then we’ll deduct the fee from your returning amount). In case your purchase is greater than 40€ you are only charged the return costs (5,00 €).
  • International: Return postage cost must be covered direct by the customer.

The time limit of change expires after 14 calendar days from the day you or a third party acting at your instruction, other than the carrier, acquire the physical possession of or control over the products.

Can I return a product?

If you are dealing as a consumer, you may cancel the Contract within 5 calendar days without reason. The cooling-off period expires after 5 calendar days from the day you or a third party acting at your instruction, other than the carrier, acquire the physical possession of or control over the products. To exercise the right of withdrawal, you have to:

  • Send us and e-mail at [email protected]
  • Send us the products with the accompanying documents.
    *In case of an order out of Greece you can send us an email at [email protected]

Our company will refund the payment we have received from you by bank transfer, after deducting the return costs.

In any case, you will not be charged any additional costs for this return except the shipping costs. Shipping costs you may have paid are non-refundable. The credit is made without delay, usually in 2-3 days and in any case within 7 days from the day of receipt of the products to be returned.Our company will refund the payment we have received from you by bank transfer, after deducting the return costs .Shipping costs you may have paid are non-refundable.

You will be instructed to return and deliver the products to us.

Prerequisites for exercising the right of withdrawal are:

  • The product has not been opened or used.
  • All items should be returned in excellent condition received without damage, without any defects (subject to the return of the defective product), complete in their packaging, while still accompanied by all the necessary documents.
What if a product is defective?

Our company takes every possible measure to ensure that all products are packed specifically and carefully in order to reach you without damage. In very rare cases, however, it is possible that some of these products may have been damaged during shipment to you or you may receive a product with a defect. For this reason, irrespective of your right to cancel the Contract as above, which is not affected, we invite you to check the products upon receipt.

When you receive the product without expressing any specific reservation, it means that you have unconditionally received the product from us. However, if you ascertain any damage/s and / or a defect in the product,  then you can inform us, no later than five (5) days of receipt, by contacting by phone at 210-4402191 or  e-mail at [email protected] stating to us whether you wish to have it replaced with a new one or you wish to rescind. If you wish to receive a new product in replacement, the new product will be sent at no additional charge.

Why your dog'll love GURU pet food?

Cold Pressing is seen as a simpler alternative to a home-cooked menu: providing your pet with the balanced protein diet they need, without having to prepare raw or cooked food every day. It’s an excellent solution for busy pet parents who want their dog’s food to be healthier, whilst saving time and money.

Go to the Shop
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Agiou Ioannou 59-61
15342 Agia Paraskevi
Attica, Greece
T. +30.210.4402191
E: [email protected]
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